Lost touch with your customer? Phone calls, letters, email etc. all going unanswered and instalments going unpaid? Perhaps they need a personal visit to encourage contact.

We make ‘reconnection’ visits every day and they’re proving to be a highly effective and persuasive way for companies to get back in touch with elusive customers.

When the customer has moved and neglected to advise you, we’ll trace them and personally verify the new address for you as well if required with a personal visit or neighbourhood enquiries. Click this link to see our page on tracing.

Cost-effective, seen as part of the Financial Conduct Authority’s Treating Customers Fairly process and fully compliant with CONC 7.9, these visits are very popular with our existing clients.

Contact us if we can help you too.