FAQ’s
Frequently Asked Questions
We’ve answered some of the most common questions clients ask us before instructing. If you can’t find what you’re looking for, just get in touch — we’ll be happy to help.
About Our Service
What kind of debts do you recover?
We specialise in business-related debts — whether that’s B2B (business-to-business) or B2C (consumer debts owed to businesses). We don’t handle regulated consumer credit or personal lending.
Do you offer no-win, no-fee recovery?
In many cases, yes. Where appropriate, we can recover costs through interest, compensation, or commercial contribution models — which means there’s often no direct cost to you if recovery is successful.
Do you handle small debts?
We usually recommend a minimum debt value of £500, but we’re happy to assess any case where there’s a genuine intention to recover and proper documentation available.
Is your service compliant?
Yes. We operate entirely within the legal framework of England and Wales and take care to avoid triggering FCA or SRA regulatory issues for our clients.
Process & Timescales
How quickly can you act?
We typically issue our first communication within 24 hours of receiving instruction and supporting documents.
How long does it take to recover a debt?
It depends on the debtor’s response. Some debts are recovered within days. Others may require escalation to legal action or enforcement, which can take longer. We keep you informed throughout.
Do I have to go to court?
No — we manage the recovery process for you. If legal proceedings become necessary, we’ll advise you of the options and handle it with minimal input needed from you.
Legal & Technical Questions
Can I recover interest and fees?
Yes — in many B2B cases we can claim statutory interest and late payment compensation. Where we act under assignment, we retain those sums as part of our commercial model.
What if the debtor is an individual?
If the debtor is a private individual, we can still help — we use a legal assignment model that allows us to act in full compliance with consumer protection law.
What if the debt is disputed?
We review each case carefully. If there’s a genuine dispute, we’ll advise you whether the matter is still suitable for recovery or whether legal resolution is needed.
Other Questions
Can you recover international debts?
Yes — we handle overseas matters through trusted partners, depending on the jurisdiction and value. We’ll give you a realistic view of what’s possible before any action is taken.
What documents do you need to start?
Usually just the unpaid invoice(s), any relevant correspondence, and the debtor’s contact details. If more is needed, we’ll let you know right away.
How do I instruct you?
Simply contact us through our website or by phone. We’ll confirm the details and get started promptly — no long forms, no bureaucracy.
Still Have Questions?
Feel free to Get In Touch. We’ll be happy to discuss your situation and tell you honestly whether we think we can help.